Frequently Asked Questions
Everything you need to know about your gear and orders.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please ensure all tags are attached to receive a full refund to your original payment method.
Do you offer a warranty on your outdoor gear?
Yes, we provide a two-year manufacturer's warranty against defects in materials and workmanship. This does not cover normal wear and tear or damage caused by improper use.
How do I clean and maintain my hammock or gear?
We recommend hand washing with cold water and a mild detergent. Always hang dry your gear away from direct sunlight to preserve the integrity of the fabric and UV coatings.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it moves quickly to our warehouse for fulfillment. Please contact our support team within one hour of purchase if you need to make changes or cancel.